Shipping policy

At Value Forklifts, we strive to provide a seamless shipping experience. To ensure your orders are shipped efficiently and without damage, we would like to share our shipping policies below: order processing times, shipping methods, tracking information, and much more.

Tracking Information

Once your order is shipped, you will receive an email confirmation containing your tracking number. This number can track your shipment on the carrier's website. Don't hesitate to contact our customer service team at Value Forklifts for assistance if you do not receive a tracking number.

Shipping Methods

We offer various shipping options to suit your requirements:

  • Standard Shipping: Suitable for smaller packages and non-urgent deliveries.
  • Expedited Shipping: This is for faster delivery of time-sensitive items.
  • Freight/LTL (Less than Truckload) Shipping: For larger equipment such as forklifts. Reputable freight carriers handle this service experienced in transporting heavy machinery.

Order Processing Time

Orders are generally processed within 1-3 business days upon payment confirmation. Remember that processing times may be extended due to the availability of the items and the seasonal demand. You will be contacted immediately if there are delays.

Shipping Insurance

At Value Forklifts, we understand how much you invest in your orders, and hence, we insure all orders at no added cost for you while in transit. All orders are insured during transit at no additional cost to you. If your order is damaged or lost in transit, contact us immediately so we can assist in filing a claim with the carrier.

Shipping Price

Shipping is based on the size and weight of your order and its destination. The final shipping price will be displayed at checkout. Several items, for example, forklifts, ship via freight, and their shipping cost varies according to delivery and unique requirements.

Transit Time General Guidelines

  • Standard Shipping: Typically takes 5-7 business days.
  • Expedited Shipping: Usually arrives within 2-3 business days.
  • Freight/LTL Shipping: Delivery times can range from 5-14 business days, depending on the destination and carrier schedules.

These transit times are estimates and may vary based on weather conditions, carrier delays, and holidays.

Freight / LTL Deliveries

For larger orders, such as forklifts and other heavy equipment,  Value Forklifts use Freight/LTL (Less than Truckload) Shipping. This method ensures the safe and efficient delivery of your purchase. The carrier will contact you to schedule a delivery appointment for the freight delivery. Please ensure someone can receive the shipment, as freight deliveries often require a signature.

Package/Parcel Deliveries

Smaller items will be shipped via standard or expedited shipping methods, depending on your selection at checkout. These packages arrive at your address; they do not require scheduling an appointment for delivery. Please note that a signature may be required for particular items.

Returns

At Value Forklifts, we value your satisfaction with your purchase. If you must return a product, you can go through our Step-by-Step Return Instructions by clicking the Return Policy link. We do not pay for return shipping, except in cases of an error on our part or defective products.